In this post, we are going to discuss about MCDVOICE – McDonald’s Customer Satisfaction Survey on www.mcdvoice.com, which is an online survey carried out by McDonald’s primarily to know about the important feedback from their customers so that they can know how to meet the customer requirements and consequently, they can make better customer service.
One of the famous American fast food companies McDonald started in 1940 founded by Richard and Maurice McDonald and started the first restaurant in San Bernardino, California. Later on, it becomes a broad franchise company. McDonald’s is the world’s second-largest private employer other than walnut mart with 1.9 million employees. In McDonald, Products are offered as either “eat-in” (where the customer opts to eat in the restaurant) or “take-out” (where the customer opts to take the food for consumption off the premises).
What is the McDVoice Survey?
All the retail food chains have primarily one common thing in which they are excessively careful and excited about the service they are providing to customers. Especially, the food companies always make an effort about how they can improve their customer service. One of the primary methods utilized for this practice is online surveys meant to take feedback from the customers.
With its ever-growing number of restaurants located in nearly all countries in the world, the management of McDonald’s finds it crucial to provide consistent customer experience and satisfaction with its menu, service, facilities and all other aspects which make the McDonald’s chain so unique and preferred by millions. The McDVoice.com survey aids and assists the food chain to acquire feedback from their customers and based on that feedback, the management decides about the new features, offers, and menu items they are going to introduce in the future across all the outlets currently servicing in the world.
The reason for this survey is to ensure the quality and norms that meet the needs of customers. The McDVoice survey gives importance particularly on food quality, service of quality, customer satisfaction, easy ordering, store ambiance, employees, etc. This information is essential for the management of this large food restaurant chain, as it is helpful in resolving any issues, improving the quality of the food and service provided and to keep more of its customers satisfied with their McDonald’s experience.
As a return of the time you spend filling out the online McDVoice survey, McDonald’s is wishing to give you a reward, a free hamburger, muffin, a special meal or another product, or a special bonus such as a discount or free order for your next visit to the restaurant.
Which are the objectives of the McDVoice survey?
The main goals of the McDVoice customer satisfaction survey are to get honest and feedback from the customers in order to continuously improve the customer services and experience, to resolve any issues or problems regarding the food, the employee’s behavior, the cleanliness at any of the McDonald’s restaurant.
The objectives for the online customer survey are:
- The very first objective is to receive feedback from the customers in regard to the food quality, the prices, the cleanliness, the staff’s attitude, and the service provided at any McDonald’s restaurant.
- A better appraisal of the employees of the fast-food chain.
- To achieve a new level of improvement regarding the ideas for the customer satisfaction level.
- To provide the best solutions to any ongoing issues or problems which customers may face with the McDonald’s services.
As a result, the aim of the McDVoice survey is to obtain truthful information and knowledge which helps the company to improve the experience for all the customers who prefer to eat at McDonald’s, it is required that you try to be as honest as possible.
What are the necessities for the McDVoice customer survey?
Please note that you are eligible to participate in the McDVoice Online Customer Satisfaction Survey only if you fulfill the following requirements.
- First, you should have a valid receipt for purchase with you at one of McDonald’s restaurants which contains a survey code.
- Secondly, you must require an internet connection and a computer, smartphone or another internet-connected device to access the survey website at https://www.McDVoice.com.
- At least 15 years of age is necessary to take part in the McDVoice survey.
- The customer must have to be a resident of the US or the District of Columbia.
- You must need a language power of either English or Spanish because the survey is available in only these two languages.
- Anyone can participate in it up to 5 surveys per month, no matter how often you eat at McDonald’s.
- If you desire to complete the survey from the outlet itself, you can use McDonald’s free wifi which is provided in the store.
If you fulfill all the above requirements then, you can participate in the McDonald’s online customer satisfaction survey and share your honest feedback with the management of the fast-food giant.
Benefits of www.McDVoice.com Survey
Taking part in the McDVioce survey may take your valuable time, but it also has some valid benefits for your feedback. Here are given some benefits:
- It’s a good opportunity to win attractive offers and some discounts on the products by participating in the survey.
- McDonald’s keeps its menu updated and adds new items regularly. So if you really want to see some improvements on their menu, you can consistently direct towards it in their survey.
- You are contributing your part in making McDonald’s better and also obtaining free stuff.
- You can get some rewards like cashback points, discounts, offers, free burgers, etc.
- It benefits you by modifying the quality with your valuable feedback so that you can never miss enjoying McDonald’s food products.
- You can get a free validation code that can be used on your next visit to grab incredible deals.
- Lucky winners who participated in the McDVoice survey can get cash prizes too.
How to Conduct McDVoice.com Customer Satisfaction Survey?
A simple website is designed by the team of McDonald’s for the survey which is Mcdvoice.com with receipt allowing the customers to provide their valuable feedback to the fast-food giant. The site will receive your feedback and send it to the customer service team of McDonald’s who will take necessary actions on the same and improve the system. After you complete your feedback, you can get a discount coupon like Buy One Get One instantly. So, a step by step procedure for conducting online Customer satisfaction survey is described below:
McDvoice Survey With 26-Digit Code
- Prepare your receipt which should be ready from the last 7 days and refer your 26 digit survey code.
- Simply, open an internet browser and go to the official McDonald’s survey site at https://www.McDVoice.com/.
- Begin the process by entering the 26 digit survey code from your receipt.
- After entering the survey code, the validation process occurs. When the code is validated, you can continue with the online survey procedure.
- First choose whether you Dine-in, Carry out or Drive-thru then, click to next. A progress bar is also shown under the next button to monitor your progress of completion of the survey in percentage.
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You need to rate your overall satisfaction with the McDonald’s in terms of ‘Highly Satisfied’, ‘Satisfied’, ‘Neither Satisfied nor Dissatisfied’ or ‘Highly Dissatisfied’.
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The customer has to rate in details your previous satisfaction categories in the terms of accuracy, friendliness, cleanliness, temperature, speed, and taste of your food.
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Please rate your satisfaction with the quality, ease of placing your order and overall value for the price you paid.
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Bifurcate your order into various food items like Quarter Pounder with Cheese, Fries, Coffee, Salad, Chicken Sandwich and many more.
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Further, classify the three food items as per your selection in detail. Keep watch completion percentage of survey under the next button which is halfway across.
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If you faced any problems during your visit to the store mention either ‘Yes’ or ‘No’.
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Based on your experience, would you like to return to the McDonald’s within the next 30 days? Or would you like to recommend McDonald’s to others?.
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Type a minimum of three sentences or maximum 1200 words and to describe your overall McDonald’s experience.
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Choose whether the order has been placed by kiosk or not.
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Select if a crew person has visited on your table or not.
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Choose the alternative fast food restaurant other than McDonald’s from the given options.
- After completing this question session of the survey, you will receive a message stating ‘Thank you for completing this survey’ on the screen. You will even receive an email confirmation for the same.
- In the next part, you will receive a coupon code, which can be utilized to get a free meal or a discount on your next McDonald’s visit within the next 30 days.
- The website will also ask you about participating in the sweepstakes survey. If you participate in that then it will make you eligible to win $100 gift cards from McDonald’s.
- If you are not interested to participate in that, there is no restriction. You can simply end the survey and utilize the BOGO coupons and other discount offers received at the end.
- The best way to make sure you can use your discount or receive your free reward is to jot down the validation code on the back of the receipt and carry it with you.
- Next time you make a purchase at McDonald’s, simply show the receipt with the validation code to the salesperson serving you and you will receive the reward or discount.
McDonald’s McDvoice Survey without code
- If you can’t find the survey code on your receipt, click on the option provided at the bottom “If you don’t have a 26 survey code click here”. You will be redirected to another window where you need to fill some details from the receipt including the store number, the KS number, the date and time of the visit, the order and the amount spent. No need to worry about the security of these details. All this information is handy and available on your recent receipt, and there is a guide on the website telling you where to look for the information requested.
- After entering these details, hit on the start survey and you will be forwarded to the survey itself. The next step will ask you some basic questions related to your experience during your last visit to McDonald’s. Try to be as honest as possible when answering the questions regarding the quality of the food, the prices, the service provided, the behavior of the staff as well as the cleanliness of the outlet. You need to answer all the questions included in the survey in order to complete it successfully.
So, this is the whole procedure to complete the online survey of customer satisfaction for McDonald’s. The survey takes only a few minutes in completion. It will not take any longer time to the customer. That’s why each and every customer should conduct the online McDVoice survey for its own benefit as well as satisfactory services from Food Company.
Terms and conditions for McDVoice survey & Rules thereon
There are several terms and conditions for entering the online survey. Customer should meet the following conditions to participate in the survey:
- You have 30 days’ time to redeem your coupons after completing the survey. You won’t be able to use them after 30 days.
- A customer has to be a resident of Canada or the USA.
- Participants must be of legal age before entering the survey. The minimum age is 18 years.
- To register yourself, ensure that the receipt should not be older than a week.
- You’ve never been an employee at McDonald’s.
- McDVoice has the rights to dismiss any coupons at any time without any notice.
- Customers can participate only one time per valid receipt/survey code.
- You must claim your reward for up to 7 days after completing the McDVoice.com online survey.
These terms and conditions must be satisfied by the customers. Otherwise, customers are not allowed to participate in the McDVoice survey. So, first, check this regulation and then start an online survey to provide your valuable feedback.
McDVOICE Customer Service Contact
In the case, you cannot access the website www.mcdvoice.com and are facing any problems in taking up the survey then, you can contact them by the following information:
Call on their customer service toll-free No. 1-800-244-6227 (7 a.m to 7 p.m).
Also, just make sure you have a good internet connection.
You can always leave your words of advice, your complaints, queries, FAQs, problems and your suggestions at one of McDonald’s official social media pages and profiles or send direct messages
- Facebook: McDonald’sUS
- Twitter: McDonald’s
- YouTube: McDonald’s
- Instagram: McDonald’s
- Tumblr: McDonald’s.tumblr.com
- Spotify: McDonald’s
The customers can also get the reply of their frequently asked questions about McDonald’s Survey by reading McDVoice FAQs guide.
Headquarters Mailing Address:
If you are not able to utilize above customer care services then you can also contact by post your letter on the following address:
McDonald’s Corporation
2111 McDonald’s Dr
Oak Brook, IL 60523
United States
Conclusion
The McDvoice survey is McDonald’s strategic step towards dominating the fast-food industry. In such a big franchise, small errors can easily be neglected. And because of it, you might not be satisfied with McDonald’s. The feedback survey is the most effective way to find the defects and work on it which means that every candid feedback you give, matters a lot to the company than you. So, be honest with your reviews and let McDonald’s know your suggestion.
